RWI

Dealer review · 3 min read

TrueTime168 Review: Email-Only Contact, 8,100 Forum Messages, Zero Search Presence

Truetime168no website listed
A single sealed white envelope alone at the centre of an otherwise empty desk beside a stainless-steel watch
Stewart Charette, watch industry analyst, holding a brass loupe at a watchmaker’s workbench
Stewart Charette
Updated 3 min

truetime168 review: Lucy runs this operation. Contact is by email only at [email protected]. Truetime168 is a trusted dealer on RWI. No website is listed. No WhatsApp number is listed.

The basics

WebsiteNone listed
Email[email protected]
Trusted dealer onRWI
NotesNo WhatsApp listed

Source: the reptime.help trusted dealer list (February 2026 copy).

What buyers report on Reddit

May 2024: no updates after a payment

u/Ok-Entertainer5459 paid for a watch and received no update for 10 days after a status email from the dealer. Community member u/akshya_chill writes: "Lucy is slow to respond coz she's a one person show. She will respond if she has an update for you." The same commenter adds: "I got my first rep from her after 2 months." u/Negative_Tank_9716 reports a similar problem: "I'm having the same problem. I paid it for a watch over 2 weeks ago and she will not respond basic e-mail asking for status." (r/RepTime, May 21, 2024.)

January 2021: thorough QC, very long wait

A buyer reports: "Outstanding from Lucy!" and describes Lucy as rejecting five watches before presenting an acceptable unit. The buyer recommends Lucy and rates the experience 10 out of 10. A later commenter on the same thread writes: "I glad you had a great experience with Lucy but she scammed me for $600. Took my money and never responded or sent the watch." That same commenter later updated: "Yes, she finally responded after posting in here and the forums. I received the watch, it was not a good example. Lots of debris on the dial." (r/RepTime, January 13, 2021.)

October 2020: slow communication noted by reviewer

A community QC reviewer notes that Lucy "can be rather slow sometimes" and that she may not provide timegrapher numbers. The reviewer suggests buyers consider other trusted dealers with faster communication for future orders (r/RepTime, October 27, 2020).

Before you order

  • Read recent RWI forum threads for Truetime168 before you contact the dealer. Look for threads from the past 12 months.
  • Allow extra time. Multiple buyers report waits of 2 months or more.
  • Send payment only after you confirm the dealer is active and responsive. Send a test email before you commit funds.
  • Request QC photos of the specific watch before it ships.
  • Confirm the fault process in writing before you pay.

Sources

Next steps